Child Safety Standards

Juno, voice-first matchmaking

Effective date: 1 July 2026 | Last updated: 1 July 2026

1. Purpose and scope

This policy sets out Juno's public standards against child sexual abuse and exploitation ("CSAE") and child sexual abuse material ("CSAM"). It applies to every part of the Juno service (profiles, photos, voice conversations with the in-app assistant, and messages between users) and to everyone who uses it. It is published to meet, among other things, the Google Play Child Safety Standards policy and Apple's App Review Guidelines, and it forms part of our Terms of Service alongside our Community & Safety Guidelines.

2. Zero tolerance for CSAE

We prohibit, without exception, any content or conduct that sexualises, exploits, or endangers a child (anyone under 18). This includes:

• CSAM: any visual, audio, written, or AI-generated material that depicts or sexualises a minor, whether real or realistic.
• Grooming: contacting, befriending, or building trust with a minor for a sexual purpose, or attempting to arrange contact with a minor.
• Sextortion: threatening or blackmailing anyone using real or fabricated intimate imagery, including of minors.
• Trafficking and exploitation: advertising, soliciting, or facilitating the sexual exploitation of a minor in any form.
• Minor self-endangerment: encouraging or enabling a minor to produce sexual content or to meet an adult.

Any account involved in this activity is permanently removed, and we preserve and report evidence to the appropriate authorities as described in section 6.

3. Juno is for adults only

Juno is strictly for people aged 18 and over. Keeping minors off the platform is our first line of defence:

• Every account must provide a date of birth confirming the user is 18 or over, and accept 18+ terms at sign-up.
• Our moderation systems and human reviewers watch for signals that an account may belong to a minor: in photos, conversation, and reports from other users.
• If we believe an account belongs to someone under 18, we suspend it immediately, and close it and delete its data in line with our Privacy Policy unless we must preserve information for a safety report.
• If you believe a minor is using Juno, report it in the app or email [email protected]; we treat these reports with the highest priority.

4. How we detect and enforce

We use a combination of automated detection and human review across profiles, photos, and messages, designed to identify prohibited content and behaviour quickly. When we identify CSAE or CSAM we act immediately:

• the content is removed and quarantined; it is never left visible while we investigate;
• the responsible account is permanently banned, with no path to return;
• evidence is preserved securely for law enforcement rather than simply deleted; and
• a report is made to the relevant authorities (section 6).

Enforcement of this policy is never subject to appeal-for-reinstatement in the way other moderation decisions may be.

5. Reporting to us

Every profile and conversation in Juno includes a Report option, and anyone, user or not, can contact us directly. Reports touching child safety are prioritised ahead of all other moderation work:

• In-app: use Report on any profile, photo, or conversation.
• Email: [email protected]; include the username and anything that helps us act.
• We aim to review child-safety reports and take initial action within 24 hours, and sooner wherever possible.

If a child is in immediate danger, contact your local emergency services first (999 in the UK).

6. Reporting to authorities

When we identify or are made aware of CSAM or CSAE on the service, we report it to the appropriate bodies, including the National Center for Missing & Exploited Children (NCMEC) and, in the UK, the National Crime Agency / CEOP. We cooperate with law enforcement, respond to lawful requests for information, and preserve relevant evidence in a forensically appropriate way. Where applicable we also work with recognised bodies such as the Internet Watch Foundation.

7. Compliance with child safety laws

We comply with applicable child safety and online safety laws in the regions where Juno operates, including the UK Online Safety Act 2023 and associated codes of practice, and the CSAM reporting obligations that apply to our service. We review this policy against evolving legal standards, and we complete the child-safety declarations required by Google Play and Apple's App Store.

8. Designated point of contact

Our designated child safety point of contact, for users, app stores, regulators, and law enforcement, is:

9. Review and updates

We review these standards regularly and whenever the law, app store policies, or our own service materially change. The "last updated" date above shows the current version, and material changes will be notified in the app.