Child Safety Standards

Juno, voice-first matchmaking

Effective date: 1 July 2026 | Last updated: 19 October 2026

1. Purpose and scope

This policy sets out Juno's public standards against child sexual abuse and exploitation ("CSAE") and child sexual abuse material ("CSAM"). It applies to every part of the Juno service (profiles, photos, voice conversations with the in-app assistant, and messages between users) and to everyone who uses it. It is published to meet, among other things, the Google Play Child Safety Standards policy and Apple's App Review Guidelines, and it forms part of our Terms of Service alongside our Community & Safety Guidelines.

2. Zero tolerance for CSAE

We prohibit, without exception, any content or conduct that sexualises, exploits, or endangers a child (anyone under 18). This includes:

• CSAM: any visual, audio, written, or AI-generated material that depicts or sexualises a minor, whether real or realistic.
• Grooming: contacting, befriending, or building trust with a minor for a sexual purpose, or attempting to arrange contact with a minor.
• Sextortion: threatening or blackmailing anyone using real or fabricated intimate imagery, including of minors.
• Trafficking and exploitation: advertising, soliciting, or facilitating the sexual exploitation of a minor in any form.
• Minor self-endangerment: encouraging or enabling a minor to produce sexual content or to meet an adult.

Any account involved in this activity is permanently removed, and we report it to the National Crime Agency as described in section 6.

3. Juno is for adults only

Juno is strictly for people aged 18 and over. Keeping minors off the platform is our first line of defence:

• Every account must give a date of birth confirming they are 18 or over, and accept 18+ terms at sign-up.
• Everyone must pass an age verification check, carried out by Yoti, before Juno learns anything about them, introduces them to anyone or lets them message anyone. Yoti estimates age from a live selfie and, where that is inconclusive, verifies a passport or driving licence and compares the face to it. If the check shows a date of birth under 18, the account is closed and its data deleted automatically.
• If someone tells Juno they are under 18 before they have passed the age check, we aim to pause their account, and a person at Juno reviews it.
• If we believe an account belongs to someone under 18, we suspend it immediately, and close it and delete its data in line with our Privacy Policy unless we must preserve information for a safety report.
• If you believe a minor is using Juno, report it in the app or email support@hello-juno.com; we treat these reports with the highest priority.

4. How we detect and enforce

These are the checks that run today:

• the age check above, before anyone can reach another person;
• every profile photo is checked by AI when it is uploaded, for nudity, sexual content, violence, hate symbols and spam, and a photo that fails is removed;
• messages between people are text only, so photos and videos cannot be sent in a chat;
• before a message is sent, the sender’s phone checks it for threats, sexually aggressive language, slurs and pressure; and
• a person at Juno reads every report.

When we identify child sexual abuse or exploitation, or suspected child sexual abuse material, we act immediately:

• the content is removed and is never left visible while we look into it;
• the responsible account is permanently banned, with no path to return; and
• we report it to the National Crime Agency (section 6).

Enforcement of this policy is never subject to appeal-for-reinstatement in the way other moderation decisions may be.

5. Reporting to us

Every introduction and conversation in Juno includes a Report option, and anyone, user or not, can contact us directly. Reports touching child safety are prioritised ahead of all other moderation work:

• In-app: use Report on any introduction or conversation. Reporting also blocks the person and closes the introduction straight away.
• Email: support@hello-juno.com; include the username and anything that helps us act.
• We aim to review child-safety reports and take initial action within 24 hours, and sooner wherever possible.

To report an intimate image shared without consent, follow the steps in our Terms of Service. We remove reported intimate images within 48 hours.

If a child is in immediate danger, contact your local emergency services first (999 in the UK).

6. Reporting to authorities

When we find, or are told about, suspected child sexual abuse material or child sexual exploitation on the service, we report it to the National Crime Agency. We cooperate with the police and respond to lawful requests for information.

7. Compliance with child safety laws

We comply with applicable child safety and online safety laws in the regions where Juno operates, including the UK Online Safety Act 2023 and associated codes of practice, and the CSAM reporting obligations that apply to our service. We review this policy against evolving legal standards, and we complete the child-safety declarations required by Google Play and Apple's App Store.

8. Designated point of contact

Our designated child safety point of contact, for users, app stores, regulators, and law enforcement, is:

9. Review and updates

We review these standards regularly and whenever the law, app store policies, or our own service materially change. The "last updated" date above shows the current version, and material changes will be notified in the app.