Juno, Privacy Policy

Juno, voice-first matchmaking

Effective date: 27 June 2026 | Last updated: 19 October 2026

1. Who we are

Juno is a voice-first matchmaking application that helps adults meet compatible people. Instead of swiping through profiles, you have a guided spoken conversation with our in-app assistant, and we use what you tell us (together with information you choose to declare) to suggest a small number of considered introductions, each with a plain-English explanation of why we think you would get on.

The app and the Juno service are operated by Matthew Hesketh, an individual based in the United Kingdom, trading as Juno ("Juno", "we", "us", "our").

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and (where it applies to you) the EU GDPR, we are the controller of your personal data. This means we are responsible for deciding how and why your data is used, and for the commitments in this policy.

If you have any questions about this policy or how we handle your data, you can contact us at support@hello-juno.com.

2. A quick summary

We have written this policy in full below, but in short:

• Juno is strictly for adults aged 18 and over. We do not knowingly allow anyone under 18 to use it.
• Before the service learns anything about you or introduces you to anyone, your age is verified by Yoti, an age verification provider, from a live selfie and, where that is inconclusive, an identity document (section 13).
• We process voice recordings, what you say to the in-app assistant, and traits you declare or that the service infers in order to introduce you to people. Some of this is special-category data (for example, data revealing religious or political views, or data about your sex life or sexual orientation), and we only process it with your explicit consent.
• Choosing your introductions is automated (an algorithm scores compatibility). You have the right to understand this, to object, and to ask for human involvement.
• We share data with a small number of service providers who process it on our behalf, including the provider of the AI language model behind the in-app assistant, our speech-processing providers and our age verification provider. Some of them are in the United States (sections 7 and 8).
• You can access, correct, export, or delete your data, and withdraw consent, at any time.

3. The personal data we collect

3.1 Information you give us

• Account and identity data: your name or chosen display name, email address, phone number, date of birth (a first check that you are 18 or over), gender and the genders you are interested in, and login credentials.
• Age verification data: a live selfie, and where the selfie is inconclusive an identity document, processed by our age verification provider as described in section 13. We do not store the selfie or the document; we keep only the result of the check, which of the two checks it was, when it took place, and a record of your agreement to it.
• Profile and photographs: photos you upload, and any free-text or declared details you add to your profile. When you upload a photo, an AI system checks it for safety. If you choose Calibrate your look, an AI system also notes simple, factual descriptors of how you present (for example hair colour, style, glasses) to help choose your introductions; see section 6. It does not assess or record anything about your body, and it never produces ratings or attractiveness scores of you.
• Voice and transcripts: audio of your conversations with the in-app assistant is transmitted to our speech-to-text provider to be transcribed, and is not stored on our servers. On current versions of the app, the saved transcript of those conversations is encrypted with a key held only on your device, so we hold no readable copy. Transcripts from older versions of the app remain on our servers until you delete your account, and we may delete them sooner (see section 6).
• Declared traits and preferences: answers you give about yourself and about what you are looking for, which may include information about your lifestyle, values, relationship intentions, and, where you choose to provide it, special-category information (see section 4).
• Messages: messages you exchange through the app with people you are introduced to.
• Support and correspondence: information you provide when you contact us, report another user, or respond to surveys.

3.2 Information generated by your use of Juno

• Inferred traits and compatibility signals: characteristics our systems infer from your conversation and declared answers (for example, communication style, conflict style, or attachment-related signals) and the compatibility scores used to choose introductions.
• Introduction and activity data: the introductions you are shown, the rationales generated for them, who you connect with, and how you use features.
• Keys data: your keys balance, what you have bought and what you have spent keys on.

3.3 Information collected automatically

• Device and technical data: device type and operating system, app version, language settings, IP address, and crash/diagnostic logs.
• Location: the area you choose by placing a pin on a map in the app. We store the pin rounded to approximately one kilometre, use it to introduce you to people within your chosen distance, and show the people you are introduced to only the name of your nearest area. We do not use your device's location services and we do not derive your location from your IP address.
• Analytics and identifiers: in-app event data and identifiers used to keep the service reliable and to understand how it is used. See section 11 on SDKs and cookies.

3.4 Payment data

When you buy keys (the in-app credit used to open some introductions), payment is processed by Apple (App Store) or Google (Google Play) under their own terms. We do not take payments directly, so we never receive or store your card number. We receive confirmation of your purchase and limited transaction data only.

4. Special-category and sensitive data

Because Juno is a matchmaking service, some of the data we handle is treated as more sensitive and given extra protection under data-protection law. This may include data revealing your racial or ethnic origin, religious or philosophical beliefs, political opinions, health, sex life, or sexual orientation, the biometric data contained in your voice recordings to the extent it is used to characterise you, and the facial image processed for age verification (section 13).

We only process special-category data with your explicit consent, which we ask for separately and clearly during onboarding. Matchmaking needs it: Juno cannot introduce you to anyone without it. You can withdraw your consent at any time in Settings. Withdrawing clears what Juno has learned about you, closes your introductions and deletes your chats with the people you were introduced to (see sections 6 and 9).

Wherever we reasonably can, we let you declare sensitive traits yourself rather than inferring them, so that you stay in control of what is recorded about you.

5. How and why we use your data (purposes and lawful bases)

We use your data only where the law allows. The table below sets out what we do and the lawful basis we rely on under UK GDPR (and EU GDPR where it applies).

Where we rely on legitimate interests, we have balanced those interests against your rights and are happy to explain that assessment on request.

6. Automated processing and the in-app assistant

Juno's introductions are chosen by an automated compatibility system. It scores how well you and another person are likely to suit one another across many dimensions, and surfaces a small number of suggestions with a short explanation of the reasoning.

This is automated processing of your personal data, including profiling. It does not produce legal effects or similarly significant effects on you in the sense of decisions about employment, credit, or essential services; it suggests possible introductions, and you remain free to act on them or not. We tell you this plainly because we want you to understand how Juno works.

You have the right to:

• be told that choosing introductions is automated and understand, in general terms, the logic involved;
• object to this processing or withdraw consent for the special-category inputs it relies on;
• correct information we hold about you so that future introductions use accurate inputs; and
• ask us to look into a specific outcome with human involvement by contacting support@hello-juno.com.

Where the EU AI Act applies to you, we also meet its transparency obligations by telling you clearly when you are interacting with an AI system and how your inputs are used.

Two further automated inputs help choose your introductions. First, your profile photos: an AI system screens each upload for safety (this can block a photo that breaches our guidelines). If you choose Calibrate your look, it also records simple, factual appearance descriptors, such as hair colour, general style, or whether you wear glasses, so the system can suggest you to people whose stated and demonstrated preferences you fit. It deliberately records nothing about your body and never produces a rating or attractiveness score of you, and these descriptors are not shown to you or to the people you are introduced to. Second, your in-app photo calibration choices: the preferences you express when reacting to AI-generated example photos are used to model, in general terms, the kinds of appearances you respond to. Both inputs only influence which introductions are suggested, are weighted below personality and compatibility factors, and are covered by the same rights listed above.

6.1 Voice and conversation processing

When you speak to the in-app assistant, your audio is transmitted to Deepgram, our speech-to-text provider, and transcribed. Deepgram does not use your audio to train its models, and we do not store the audio on our servers. The text of what you say, together with the conversation so far and the information the assistant has recorded about you, is then sent to Anthropic, the provider of the AI language model that generates the assistant's replies. Anthropic does not use this content to train its models. The assistant's written replies are converted to speech by ElevenLabs, which receives the text of the replies only and never your voice; Speechmatics performs the same function as a fallback. These providers act as our processors under written contracts (section 7), and some of them are located in the United States (section 8).

6.2 Where your conversations are stored

On current versions of the app, the saved transcript of your conversations with the assistant is encrypted on your device with a key held only there, so we hold no readable copy. To generate a reply, your words pass through our server in memory to the AI provider and are not retained there. Older versions of the app stored those conversations on our servers; those copies are encrypted in transit and at rest by our database provider and are readable by our systems. They remain until you delete your account, and we may delete them sooner. Because the encryption key is held only on your device, moving to a new phone, or reinstalling the app on Android, means the saved transcript cannot be recovered; your profile, your introductions and the information the service has learned about you are unaffected. Messages between you and the people you are introduced to are stored on our servers so that both of you can read them. The app keeps you signed in on your device; if you turn on the app lock in Settings, it requires your face, fingerprint or device passcode before it opens.

6.3 What the service learns from your conversations

At the end of a conversation, the service records profile-style information drawn from it, such as your interests, how you come across and what you are looking for. This recorded information, rather than the words of the conversation, is what the compatibility system uses to choose your introductions. You can view and edit it at any time in Settings.

6.4 Exclusion preferences

You may tell the assistant that there is a kind of person you never wish to be introduced to, for example someone who smokes. The assistant repeats the preference back and asks you to confirm it before it is held, and you can ask at any time which preferences are held for you and change or remove any of them. To apply a preference, the system checks only what other people have said about themselves: their interests, how they spend their time and the answers they gave when they joined. In the same way, what you have said about yourself may be checked against a preference another person has set. Information about health, religion, race, sexuality, politics or similar matters is excluded from this check, and no preference based on such matters is held. Where the system cannot tell, nobody is excluded. Nobody is told that someone has asked not to meet people like them.

6.5 Feedback after an introduction

After an introduction, the assistant may ask how it went. If you answer, the service records structured answers only: whether you met and, if not, why not; whether you would see the person again and, if not, the main reason; how well suited you felt; a one-to-five rating of how it went; which introduction it concerned; and a broad compatibility band. Each answer is selected from a fixed list, never recorded in your words. These answers are stored under a pseudonymous code rather than your account and are deleted with your account. The conversation in which you gave them is not kept.

6.6 Partial key refunds

If you used a key to open an introduction and the conversation did not get going, the service may return half a key to your balance, and the assistant will tell you when it does. This decision is automated and is based on the shape of the conversation only: how many times each of you wrote, the length of the other person's messages, who wrote last and how long the conversation has been inactive, together with whether you have said you met or plan to and whether either of you ended the introduction. The content of the messages is not used. The record kept names only you. This occurs at most a few times a year.

6.7 Safety measures

The following safety checks operate today. Every profile photograph is screened by an automated system when it is uploaded, for nudity, sexual content, violence, hate symbols and spam, and a photograph that fails is removed. Before you send a message to someone you have been introduced to, the app checks it on your device for threats, sexually aggressive language, slurs and pressure and, if it finds something, asks you to reconsider; you may still send it, and that choice is recorded. You can report anyone you have been introduced to. A report blocks that person and closes the introduction for both of you immediately, and a member of our team reads every report. A report includes a copy of up to 500 of your messages with that person so that we can see what happened; we use it only to deal with the report, and it is deleted when either account is deleted. The person reported is not told who reported them, and nobody is restricted on the basis of a single report alone. We aim to review reports within 24 hours. Our full approach, including the automatic restriction of an account reported by several different people, is set out in our Community and Safety Guidelines and section 9 of our Terms of Service.

7. Who we share your data with

We do not sell your personal data. We share it only as set out here.

7.1 Other users

When you are introduced to someone, we share the profile information, photos, and any details you have chosen to make visible, along with the messages you send them. We do not share your contact details, exact location, or the underlying analysis behind an introduction.

7.2 Our service providers (processors)

We use carefully selected providers who process data on our instructions under written contracts. The main ones are:

We also use two services outside the list above. ntfy is an internal alert service that tells Juno’s founder how the service is running. It receives an account number only, never your name, contact details or messages. This website loads its fonts from Google Fonts, which receives your IP address when a page loads.

A current list of our sub-processors is available on request at support@hello-juno.com.

7.3 Legal and safety disclosures

We may disclose data where we are legally required to, to comply with the Online Safety Act 2023 or other law, to respond to lawful requests from authorities, to enforce our terms, or to protect the rights, safety, and property of our users, the public, or Juno.

7.4 Business transfers

If Juno is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will tell you and ensure your data remains protected.

8. International data transfers

Some of our providers, including our AI and speech providers, are located in or process data in the United States and other countries outside the UK and EEA. When we transfer your data internationally, we put appropriate safeguards in place, such as the UK International Data Transfer Agreement (or the UK Addendum to the EU Standard Contractual Clauses) and, where relevant, reliance on an approved adequacy decision such as the UK Extension to the EU-US Data Privacy Framework.

You can ask us for a copy of the safeguards we use by contacting support@hello-juno.com.

9. How long we keep your data

We keep your data only as long as we need it for the purposes in this policy, and then delete or anonymise it. In general:

Where you withdraw consent for a particular use, we stop that processing and delete the related data unless we have another lawful basis to keep it.

9.1 What happens when you delete your account

You can delete your account at any time in the app (Settings, then Delete my account). Deletion is immediate and permanently removes your profile, your photographs, your introductions, your messages, any conversations with the assistant still held on our servers, and everything the service has learned about you. The encrypted transcript held on your device is removed with the app. If you no longer have the app, you can ask us to delete your account by email (see our account deletion page); we complete email requests within 30 days.

A small number of records are retained after deletion, each for a stated reason: the record that you gave or withdrew consent (your identity, the version of the wording you saw, what you chose and when), as our evidence that consent was properly obtained; the age check record described above, for six years; anonymised product feedback that no longer identifies you; for two weeks after an introduction ends, your first name and which introduction it was on the other person's record, for safety purposes only; and, if your account was closed for a safety reason or deleted while paused for one, a pseudonymised (hashed) form of your phone number for as long as that restriction stands or until a member of our team has reviewed it. Everything else about you is deleted, including anything written about you on another person's introduction.

10. Your rights

Under UK GDPR (and EU GDPR where it applies), you have the right to:

• Access the data we hold about you and get a copy.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten") in certain circumstances.
• Restrict or object to certain processing, including profiling.
• Port your data to another service in a structured, machine-readable format.
• Withdraw consent at any time, without affecting processing already carried out.
• Not be subject to solely automated decisions that have legal or similarly significant effects (see section 6).

You can exercise most of these rights inside the app, or by emailing support@hello-juno.com. We will respond within one month. There is normally no charge. We may need to verify your identity first.

If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk, or to your local supervisory authority in the EEA. We would appreciate the chance to resolve your concern first.

11. Cookies, SDKs, and tracking

The Juno mobile app uses software development kits (SDKs) and similar technologies for essential functions and security.

The app also records how its features are used, to help us improve Juno. It is never used for advertising. To switch it off, email us at support@hello-juno.com and we will turn it off for your account.

On this website, we use one non-essential tracker: the TikTok advertising pixel, which tells us which of our ads led to a beta sign-up. It does not load at all unless you choose "Accept" on the cookie banner shown on your first visit. If you choose "Decline", the pixel is never loaded and no advertising cookies are set. Nothing else on this website sets a non-essential cookie. Your choice is remembered in your browser's local storage, and you can change it at any time using the "Cookie settings" link in the footer of any page.

We do not use your data for cross-app advertising tracking without your explicit permission, and where Apple's App Tracking Transparency framework applies, we will only track across other companies' apps and websites with your consent.

12. App Store and Google Play disclosures

To help you compare this policy with the summaries shown on the stores: the Apple App Privacy label and the Google Play Data Safety section describe, at a glance, the categories of data Juno collects, whether they are linked to your identity, and whether they are used for tracking. Those summaries are drawn from and consistent with this policy. Categories we collect include contact info, user content (including voice and messages), identifiers, usage and diagnostics, and, with your explicit consent, sensitive information. We collect this to operate the matchmaking service as described above, and we do not use it for third-party advertising tracking without consent.

13. Age verification and children

Juno is for adults only. You must be 18 or over to create an account, and everyone's age is verified before the service learns anything about them or introduces them to anyone. Until you have passed the check you can talk to the in-app assistant, but nothing from those conversations is kept or learned from.

The check is carried out by Yoti, an age verification provider, after you have agreed to it on the Verify your age page in the app. Yoti first estimates your age from a live selfie. If the selfie cannot confirm that you are over 18, Yoti verifies a photo identity document, such as a passport or driving licence, and compares your face to it. Your selfie passes through our server in memory on its way to Yoti and is not stored by us. Your identity document goes directly to Yoti and never reaches our servers. Yoti returns its age estimate, or the date of birth on your document, and we use it to decide whether you have passed. We keep whether you passed, which of the two checks it was, and when. If the identity document check shows that you are under 18, your account is closed and its information deleted automatically.

Your agreement to the check is recorded as evidence: the words shown to you, the button you pressed, the time and the version of the app. This record is kept for six years after your account is deleted, as set out in section 9. You can decline the check and continue talking to the assistant without being introduced to anyone, and you can withdraw your agreement at any time in Settings or by telling the assistant. If you withdraw, the service stops learning about you, your introductions and conversations are paused, and the withdrawal is added to the record.

If you joined before the age check was introduced, the information the service had already learned about you is frozen until you pass, and your introductions and conversations are paused; if you have not passed 30 days after being asked, that information and the messages you sent are deleted (section 9).

We do not knowingly collect data from anyone under 18. If we learn that someone under 18 has used Juno, we will close the account and delete their data. If you believe a minor is using Juno, contact us immediately at support@hello-juno.com.

14. Security

We use technical and organisational measures appropriate to the sensitivity of the data, including encryption in transit and at rest, access controls, and supplier due diligence. No system is perfectly secure, but we work hard to protect your data and will notify you and the ICO of any breach where we are required to.

15. Region-specific information

15.1 United Kingdom and EEA

This policy is written to meet UK GDPR and, where it applies to you, EU GDPR. Our UK/EU lawful bases are set out in section 5, and your rights in section 10.

15.2 California (CCPA/CPRA)

If you are a California resident, you have rights to know, delete, correct, and limit the use of sensitive personal information, and not to be discriminated against for exercising them. We do not sell or "share" personal information as those terms are defined under California law. To exercise your rights, contact support@hello-juno.com.

16. Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you in the app or by email before they take effect. The "last updated" date at the top shows the current version.

17. Contact us

Controller: Matthew Hesketh, an individual trading as Juno, United Kingdom.

Privacy contact: support@hello-juno.com.

UK supervisory authority: Information Commissioner's Office, ico.org.uk.